Network Support Analyst Needed In Canada By I.T. Quality Inc

Provides first level technical support for users on a call center basis. Answers questions by phone, email or in person. Logs all issues, incidents and requests per established procedures. Troubleshoots and resolves technical hardware and software problems. Performs adds, moves and changes on end user workstation equipment. Light travel to remote offices as required.

Customer Service

Customer service is an important skill for Network Support Analysts to have. They often work with customers who are experiencing technical problems and must be able to answer their questions in a friendly manner. This may involve providing guidance over the phone or through email. They also have to be able to resolve issues in a timely manner and within budget.

The responsibilities of the Network Support Analyst include providing support for a variety of different hardware and software programs. They are responsible for ensuring that all of the devices on an organization’s computer network work well together. They also handle network troubleshooting and maintenance. Additionally, they may need to provide training for the company’s employees on new technologies.

Those who are looking to become Network Support Analysts should have a number of qualities, including excellent customer service skills and knowledge of IT systems. They should be able to explain complex technical concepts in an easy-to-understand way and have the ability to respond quickly to customer requests. It is also important for them to have a good understanding of PC hardware and software.

They should also have a strong desire to learn and be creative. They must be able to keep up with new technologies and attend IT seminars to stay on top of their game. In addition, they must be able to work independently and have great verbal communication skills.

A Network Support Analyst is an individual who installs, designs, and maintains the various components of a company’s network. They assist in defining security measures and ensuring that the network is available to authorized users at all times. They also manage IT projects and assist in developing and documenting improvements to processes.

In this role, you will be supporting consumer broadband internet services through a variety of devices (phones, laptops, tablets). You’ll be performing front line first level, technical assistance for consumers & troubleshooting in scope support on a recurring basis. This is a fast-paced, customer facing environment. You’ll be required to perform remote work on a periodic basis and will need to travel to other sites as necessary.


Troubleshooting is a very important skill for a Network Support Analyst to have. This is because they have to be able to solve problems that arise in a computer system and provide customers with solutions. They may also have to assist in identifying and repairing hardware, software or IT systems. It is also their responsibility to train employees on new technologies and assist in implementing them into the company’s network.

They must be able to work well under pressure and be flexible in their approach. They also need to have good organizational skills to be able to track and record the progress of their tasks. They must also be able to work with a team of other IT professionals. This means they need to be able to communicate effectively and understand the needs of others.

The ideal candidate will be able to answer questions and solve technical issues over the telephone, email or in person. They will also be able to handle all types of equipment, including laptops, printers and iPhones. They will be responsible for working through IT tickets, escalating and resolving them within agreed time frames. They will also be required to travel between various sites for onsite support.

They will be required to perform basic installation and repair of PC hardware, telephony equipment and software applications. They will be required to work in a fast-paced, customer facing environment. This will include providing front line, first level technical assistance for consumers on client specific high speed internet services and devices. They will also be required to provide technical support in a range of other areas including telephony services, hardware and software application errors.

Knowledge of Hardware

If you’re a network support analyst, it’s important to know about different types of hardware and software. You can use your knowledge to troubleshoot issues, identify what kind of equipment you need to purchase and install, and repair hardware and software. You can also apply this knowledge when analyzing data to determine whether or not a system is operating properly.

You’ll need to understand the various hardware components of a network, including local area networks (LANs), wide area networks (WANs), and internet systems. You’ll also need to know how to configure these networks and monitor them. You can do this by using master consoles to evaluate the performance of a network and determine if it needs to be modified. You’ll also need to conceive and deploy security measures to protect software, hardware, and data.

Network support analysts are responsible for installing and configuring computer hardware and network connections. They also maintain these systems to ensure that they are working correctly. For example, if an employee calls the help desk because their computer is not connecting to the internet, the analyst will need to determine what’s causing this issue and fix it.

Another responsibility of network support analysts is to train employees on new technology. They do this by sending email or phone messages that explain how to resolve a specific issue. For example, if someone can’t log into their account, the analyst will send them a link to a video tutorial that explains how to fix it.

It’s important for a network support analyst to have good customer service skills. They need to be able to listen carefully and answer questions in a clear, concise manner. This way, they can solve problems quickly and efficiently.

In addition to their technical skills, network support analysts need to have strong organizational abilities. They must keep records of all the work they do and make sure that all of the information is accurate. They also need to communicate with other departments and supervisors about their duties.

One way to assess a candidate’s skills is by looking at their resume. A well-written network support analyst resume should include hard and soft skills, such as problem-solving and communication skills. It should also include information about the hardware and software that they are familiar with.

Knowledge of Software

Providing technical assistance to people with computer software issues is an important part of the job of a Network Support Analyst. This individual helps users with a range of different problems, from setting up new hardware to troubleshooting existing software applications. The analyst will also help with the planning and designing of network infrastructure, as well as evaluating the various technologies used in the organization. Additionally, they will handle and resolve tickets.

In addition to supporting IT systems, production support analysts also work with software developers to ensure that their code is correct and functioning properly. This is an essential part of the role, as it allows the analyst to identify any errors or bugs in the software before it is released to the public. In order to do this, the analyst must keep up with the latest programming languages and operating systems. They may attend roadshows or read technical journals to stay informed.

As a Network Support Analyst, it is important to be aware of the latest software updates and how they can benefit your company. This includes any bug fixes or new features that may have been added to the product. For example, a bug fix can improve security, while an upgrade can increase speed or functionality.

While some tickets require the analyst to resolve them, others may be simple enough that they can simply e-mail or direct message the user with the steps needed to fix the problem. For instance, if a user can’t log in to their account, the analyst can send them a link to a video tutorial that explains how to reset the password.

The field Network Support Analyst position will involve working from home, although some travel will be required (20%). The location is Houston, Texas which houses the inventory, staging and testing facility for the client’s network life cycle projects. This will include work for their oil & gas client. Other daily duties will be to stage and test WAN/LAN equipment at compressor and meter station field sites as well as to provide support to field installers.

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